Questions and Answers

By emailing a written request to, in the customer service offices (sel ect the service office), or via the Carrier’s user account using My Requests section. You can also contact the 24/7 call center by dialing 8 800 550 4334 (from Russia) or +7 499 755 4334 (fr om any other country).

All information communicated to the Company will be processed and stored in accordance with the Federal Law 152-FZ On Personal Data.

Carriers may use the customer service offices to:

  • Register in the System;
  • Adjust the data entered during registration in the System;
  • Place an order for the Company services and top up the settlement entry using a card;
  • Obtain / return the seals;
  • Make an advance payment by bank card to be used as payment for the Company's services in the future;
  • Learn the balance of accounts with the Company, history of advance payments and debiting of accounts against payment for the Company's services, and any other settlement information;
  • File a refund request for the amounts deposited as an advance top-up of the settlement entry;
  • Submit a request to the Company, and receive the results of review of an earlier request;
  • Execute a fee-based service contract with the Digital Platforms Development Center for tracking the transport of goods, receive the seal application and removal service;
  • Receive information about the service fee and procedures;
  • Receive information about the System and procedures for interacting with the Company.
The information about the nearest customer service office is available on the Service Offices page.