Questions and Answers

The seal is designed to record and transfer information about movement of cargo sections: railcars, tanks, refrigerators, large-tonnage containers and medium-tonnage containers, as well as the information about whether the device is tampered or untampered, and to transmit it to the system.

The decision on the use and application of seals shall be made by the officer of the customs authority or Federal Service for Supervision of Transport following a verification of the information in the documents presented by the authorized representative of the automobile or railway carrier. In turn, the Sealing Operator shall confirm the possibility of applying an ENS and shall apply it.

The Sealing Operator may refuse to confirm the possibility of applying an ENS, if the Carrier fails to provide a technical possibility of applying an ENS to the cargo compartment or if the Operator has reasons to deny services.

Seals shall be applied / removed at the state border crossing points of the Russian Federation, stationary and mobile checkpoints and railway station checkpoints from the list of state border crossing points of the Russian Federation, stationary and mobile checkpoints and railway station checkpoints used for transit international automobile transport and transit international railway transport through the territory of the Russian Federation to third countries.

The application and activation service, as well as the removal and deactivation service shall be provided by the Sealing Operator employees following a decision of the officer of the customs authority or Federal Service for Supervision of Transport.

If the customs authorities need to inspect the transported goods in transit, the truck driver must comply with the officer’s instructions.

In this case, the previously applied seal shall be removed and re-applied by the customs authority officers. The information about seal removal (re-application) shall be automatically entered in the Sealing Operator System online.

If the seal malfunctions, is damaged or lost, this must immediately communicated to the Sealing Operator by dialing the 24/7 hotline (8 800 550 4334 or +7 499 755 4334) in order to avoid any breach of the seal application, removal, and use procedures.

An officer of the customs authority or Federal Service for Supervision of Transport.

An employee of the Sealing Operator shall apply and activate the seal following the decision of the officer of the Federal Customs Service or Federal Service for Supervision of Transport.

An employee of the Sealing Operator checks the operability and functionality of the seal before applying the ENS.

No, an employee of the Sealing Operator shall apply and activate the seal following the decision of the officer of the Federal Customs Service or Federal Service for Supervision of Transport.

If necessary, the seal may only be removed by the Sealing Operator authorized representatives or customs authority officers. Removal of the seal by anyone other than the Sealing Operator authorized representatives or customs authority officers represents a breach of seal instructions and shall entail liability in accordance with the Russian Federation laws.

The seal shall be recharged by the Sealing Operator. No unassisted seal recharging is allowed during transport.

The seal should be handed over to a Sealing Operator responsible employee for diagnostic testing or repair; he / she will issue all the necessary documents and submit the seal to service maintenance.

The seal is primarily adjusted at the manufacturing plant. The seal to be applied to the cargo vehicle shall be fully operational.

No, the seal must be removed at the point of departure from the territory of the Russian Federation.